Senior Travel Consultant
 

About the role

As Senior Travel Consultant, you'll be the primary point of contact for business customers — handling incoming requests by phone and email, and providing active travel consultation from itinerary details through to up-selling relevant products.

You bring an extensive, applicable understanding of the travel industry. You work independently, take initiative, and are trusted to run with requests without close supervision — while also acting as a first point of contact for teammates, guiding them on policy and procedure, joining operations projects, and coaching consultants when the team lead is away.

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What you'll do

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For the customer:

• Expertly use the companies Travel's tools and systems to complete requests accurately

• Anticipate and help resolve challenges before they reach the customer

• Respond promptly and give every request your full attention

• Review operational and commercial processes and suggest improvements

• Manage quality, including error handling, and support projects as assigned

 

For the team:

• Act as a first point of contact for teammates, answering questions on policy and procedure

• Provide day-to-day support to keep requests moving smoothly

• Join project teams working on operational improvements

• Coach travel consultants when the team lead is unavailable

• Meet individual and team goals

 

About you

• Extensive travel agent experience

• Strong attention to detail — accurate even under pressure

• Comfortable in a fast-paced, 24/7 service environment

• Proven collaboration across a global, multi-regional operation

• Solid working knowledge of travel industry policies, procedures and processes

• Advanced skills on GDS Amadeus

• Strong written and verbal communication skills in English

• Proven ability to handle multiple priorities simultaneously

• Excellent, demonstrated customer service and problem resolution skills